Use Outlook as Helpdesk solution for customer e-mails at Hotel + B-and-B. You will get a predefined organisational structure with the usual questions which happen in customer e-mails Hotel + B-and-B, accompanied by starting points for boilerplates which normally can be put into this helpdesk areas. All Hotel text phrases are compatible to a multi-user system so that with a LAN several helpdesk users share the same phrases and have the same text modules. All text templates already have bilingual subjects + were marked with icons for easy finding. This folder structure can easily be used in Outlook with the cool software Reply-Butler, and the boilerplates and the boilerplates can get accesed at express speed. Try it now!